About Us:
PARAGON Developments is a workspace focused leader that develops groundbreaking admin buildings, work environments, props and work methodologies driving any work environment towards better.
Our vision is Empower people to achieve!" by helping "anyone working" when they "Accelerate their work/life goals" in order to "create a sustainable Human Advancement”. Founded in 2019, and headquartered in Cairo, Egypt.
Being a Paragonian means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.
At Paragon we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop.
Become part of our team and enjoy the following benefits:
Grow Beyond Yourself – with a culture that encourages experiential learning to further support your personal development to further support your development.
Free time – Freedom & Responsibility to manage your own vacation schedule. Because we trust our co-workers.
We Care – Your health & wellbeing comes as a top priority.
One Team - We enjoy spending time together at regular team and company events.
Coffee Addicts - everyone is a barista of his own here! You can make any coffee you want through our coffee corner and machines as long as it's a great one.
Responsibilities
Role Purpose
Deliver the highest experience by understanding the needs and expectations of tenants and employees and creating a strategy to assure the office space and its facilities are desirable and fully utilized. The Workplace Experience Ambassador will promote the tools and technologies that PARAGON invested in to have a desirable and productive workplace.
Job Duties
Understand the requirements and expectations of all stakeholders; (Tenants, Visitors, Paragonians) to improve the workplace experience.
Deliver a seamless experience through planned events taking place in the building.
Own the reception area and set the standards for the receptionist(s)
Assure the visitors’ journey is lasting positive impressions.
For events, End-to-End management - reservations and the setup for all rooms needed and ensure their readiness.
Raise the awareness about office etiquette and address any behaviors.
Create a collaborative environment amongst colleagues across the workplace.
Promote the Future of Work behaviors and drive community engagement between colleagues
Monthly report Workplace Experience and engagement activities, success stories, and suggestions for improvement.
Work closely with the vendors and work on Events’ management starting the planning phase.
Act as an owner of the digital signage and communication displays.
Provide a top-quality end-to-end VIP visitors experience (from parking, meet & greet, catering…etc.)
Communicate effectively with peers and the management at all levels in verbal and written communication
Will be the SPOC in the facility - Liaising with other departments, namely security, facilities, and hospitality services
For Events, ensure Security and Health & Safety procedures are adhered to
Liaising with clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Empowered to own the Tenant/Visitor problem solving whilst enhancing the experience
Qualifications
Up to 5 years of experience within a corporate environment, 5-star hotel, hospitality.
Fleet management /travel knowledge
Operational knowledge of all reception services and SOPs
Set the meetings’ reservations procedures, and related communication methods
Ability to demonstrate empathy, excellent customer service and practical skills
Skilled in guest/client service and confident in striving for excellence
Excellent written and verbal communication skills
Competency in Microsoft applications including Word, Excel, and Outlook.
Able to work in a busy and pressurized environment providing a discreet and personalized service.